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INTELLIVISION
THE CLASSIC VIDEO GAME SYSTEM OF THE 1980s

Tech Support

(Intellivision Greatest Hits)


Most frequent problems running INTELLIVISION GREATEST HITS (if you are having a problem not listed here, contact us at tech@intellivisionlives.com):

1. NO RESPONSE FROM KEYBOARD OR HAND CONTROLLER WHEN PLAYING GAMES (WINDOWS)

Recent version of DirectX is not installed on your computer. DirectX 7 or newer* is required to run games. You can download the latest version of DirectX FREE from the Microsoft web site at www.microsoft.com/directx

2. "DIRECT DRAW ERROR" WHEN STARTING A GAME (WINDOWS)

Recent version of DirectX is not installed on your computer. DirectX 7 or newer* is required to run games. You can download the latest version of DirectX FREE from the Microsoft web site at www.microsoft.com/directx

3. MOVING OBJECTS (BULLETS, CURSORS, ETC.) MISSING WHEN PLAYING GAMES (WINDOWS)

Occurs on some systems when the color depth of the monitor is set to 24 bit. Set your monitor to 16-bit or (if available on your system) 32-bit.

(Right click on desktop, choose SETTINGS, use the pulldown menu to change bit depth. Click APPLY. Some systems will require you to restart your computer.)

4. SOUNDS ARE HEARD BUT SCREEN IS BLACK WHEN TRYING TO PLAY A GAME (WINDOWS)

Recent version of DirectX is not installed on your computer. DirectX 7 or newer* is required to run games. You can download the latest version of DirectX FREE from the Microsoft web site at www.microsoft.com/directx

5. "FULLSCREEN" PLAYABLE SCREEN SIZE IS SMALLER THAN "NORMAL" SIZE.

Hardware limitation: some video cards will not allow playing at the "fullscreen" size. Play at "normal" size, instead.

6. GAMES PLAY SLOWLY.

Try switching between "Fullscreen" and "Normal" window sizes; some video cards slow down trying to support certain sizes. Try different monitor resolution settings. Close other programs.


* Don't know what version of DirectX you have? Use FIND in the START menu to find the file Dxdiag.exe. If the file isn't on your system, you need DirectX. If you find the file, doubleclick to bring up DirectX Diagnostics. First tab, System Info, shows version of DirectX on your system. You need version 7 or better to play INTELLIVISION GREATEST HITS.


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